On-site Service & Support
Staffordshire Hydraulic Services provides full support to its customers, all the way from pre-order design consultation, for our custom-engineered products, through to comprehensive after-sales support.
Our skilled fitters can visit your site to carry out servicing, repair and maintenance of equipment that we have supplied. This service covers the full range of both our own product ranges and the product ranges that we distribute from HiP and SC Pumps.
Many of our service engineers started as apprentices with SHS and will have had years (in some cases, decades) of experience building or working with the equipment that you want us to service for you. Their assembly skills have been supplemented by specific training in SC pumps and HiP valves.
It may be more appropriate to send products or equipment that needs repair back to SHS for appraisal and repair. We have an established price list for appraisal and assessment and our sales administration team can also give you an indication of the cost to carry out the most common repairs and refurbishment.
On receipt, our repair engineers carry out an assessment and come back to you with a price to carry out the repair and maintenance work. On some occasions, this will be quoted as an estimate, subject to verification as the disassembly process is carried out, but usually we would provide you with a firm commitment as to the cost. If the product is beyond economic repair we will quote you for the cost of a new product.
Our service engineers can carry out on site installation of many of our product.
Whether or not our own engineers carry out the installation work, you may prefer that our personnel commission the product so that it is known to be working smoothly from the start.